If you want a refund of one or more of the received items must notify us through our website. To do that go to the home page of your IcelandToYou account.
Select "History and details of my order" to see your orders.
Locate the order containing the item you wish to return, then click on "Details".
Check the item to return, and put in the box the number of items.
Describe why you want to return the item in „Order Return“.
Then click on "Create an RMA slip."
From this moment IcelandToYou will evaluate whether your request meets the requirements on our Return Policy.
If return is approved, proceed as follows:
• Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories.
• All products must be returned in good condition, to ensure full credit.
• Before sending your return shipment, please remove all extra labels from the outside of the package.
• Send the return package to our warehouse address, included in your received order.
• You will be responsible for shipping costs.
We recommend to send the returning items by certified mail or using the services of a courier company (UPS, FedEx, DHL, etc.)
We will refund the amount to the costumer Paypal account, only item price NOT SHIPPING CHARGES.
If the order was a gift, we will refund to the person who paid it.