Cancellations due to difficulties in processing the order

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation.

Cancelling Your Order

You can cancel your order when the payment has not yet been made.

Please, contact us immediately if you wish to cancel your order for the following reasons:

• Items are not available.
• IcelandToYou could not process the payment.